Frequently Asked Questions
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At Jaed, we are committed to quality and sustainability. Our jewelry is crafted from premium materials, including natural gemstones, sterling silver, and 14k gold, all ethically sourced to ensure environmental responsibility and exceptional craftsmanship. Every piece reflects our dedication to mindful design and ethical practices.
Yes, we proudly offer international shipping to bring soulful jewelry to customers worldwide. Wherever you are, Jaed ensures that timeless elegance is just a delivery away. Shipping fees and delivery times vary by location and will be calculated at checkout. For more information on shipping, please visit our Shipping & Returns policies.
Once your order is dispatched, you will receive a confirmation email with a tracking number. Track your order effortlessly through this email or directly via your Account page to follow your jewelry’s journey to you.
Our team processes orders within 2 business days. Delivery times depend on your location, while international shipping generally takes 7-10 business days. Please note these are estimates, but rest assured, every step of your order is handled with care and precision.
We want you to love your purchase. If you are not completely satisfied, please contact our customer service within 14 days of receiving your order to initiate a return or exchange. Items must be unworn, in original condition, and in their original packaging. For a seamless return experience, visit our detailed Shipping & Returns policies for guidance. Our goal is to make things right for you.
Yes, we periodically offer exclusive discounts and promotions. Join our community! Follow us on Instagram and TikTok, and subscribe to our newsletter to receive the latest updates, special offers, and insider news. Be the first to know and enjoy special perks.
If your order hasn't arrived within the expected timeframe, please first check the tracking information provided. If you need further assistance, contact our customer support team at jaed.contact@gmail.com, and we'll be happy to help resolve the issue promptly. Please note that it might take up to 2 business days for us to reply. Your satisfaction is our top priority.
To ensure the perfect fit, refer to the Dimensions section in the product description and our comprehensive sizing guide. Please note that some of our designs are uni-size, reflecting their exclusive craftsmanship. If you need further assistance, our customer service team is always ready to help.
Proper care ensures the longevity of your jewelry. While specific care instructions can be found in each product description, we recommend the following general guidelines:
We are here to assist you with any inquiries. Please reach out to our friendly customer support team at jaed.contact@gmail.com or visit our Contact us page. We promise to respond promptly to address your concerns within 2 business days. Your peace of mind matters to us.